Privacy Policy

Last updated: [30/06/2026]

This Privacy Policy describes how CreatorGalaxy BV, trading as Filmbro ("Filmbro," "we," "us" or "our"), collects, uses and discloses your personal information when you visit or make a purchase from filmbro.com (the "Site").

1. Who we are

Filmbro is operated by CreatorGalaxy BV, registered in Belgium. For any privacy-related question, you can contact us at hello@filmbro.com.

2. Information we collect

Information you provide to us directly:

  • Account details — name, email address, password
  • Order information — billing and contact details, purchase history
  • Communications — messages you send us via our contact form or email, including any topic and product link you provide
  • Newsletter signup — name and email address, if you subscribe

Information collected automatically:

  • Device and usage data — browser type, IP address, pages visited, referring URLs, collected via cookies and similar technologies
  • Cookies — used for site functionality (e.g. remembering your filter and column preferences while browsing templates), security (Cloudflare Turnstile spam protection), and analytics

Information from third parties:

  • Payment confirmation from our payment processor (we do not store full card numbers — these are handled directly by our payment provider)

3. How we use your information

We use your personal information to:

  • Create and manage your account
  • Process orders and provide access to purchased Digital Products
  • Send order confirmations, download access, and customer service communications
  • Send newsletter updates, if you've opted in (you can unsubscribe at any time)
  • Respond to support or contact form requests
  • Detect and prevent fraud or spam (e.g. via Cloudflare Turnstile)
  • Improve our Site and product offering
  • Comply with legal obligations

4. Legal basis for processing (EU/EEA users)

We process your personal data on the following legal bases:

  • Contract — to fulfil orders and provide the services you've signed up for
  • Consent — for newsletter subscriptions and non-essential cookies
  • Legitimate interest — for fraud prevention, analytics, and improving our Site
  • Legal obligation — for tax, accounting and regulatory compliance

5. Sharing your information

We share information with the following categories of third parties, solely as needed to operate the Site:

  • Shopify — our e-commerce platform, which processes orders, hosts our Site, and stores account/order data
  • Payment processors (e.g. Shopify Payments, PayPal, card networks) — to process transactions securely
  • Cloudflare — for content delivery, file hosting of digital downloads, and spam/bot protection (Turnstile)
  • Kit (ConvertKit) — if you subscribe to our newsletter, your name and email are shared with Kit to manage that subscription
  • Analytics providers — to understand Site usage and improve performance

We do not sell your personal information to third parties.

6. International data transfers

Some of the third parties listed above may process data outside the European Economic Area (e.g. in the United States). Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses, or the third party's own compliance with applicable data protection frameworks.

7. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations (e.g. tax and accounting requirements), resolve disputes, and enforce our agreements. Account information is retained for as long as your account remains active, plus a reasonable period thereafter.

8. Your rights

If you are located in the EEA, UK, or another jurisdiction with similar protections, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time (e.g. unsubscribe from our newsletter)
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@filmbro.com.

9. Cookies

We use cookies and similar technologies to operate our Site, remember your preferences, protect against spam and abuse, and understand how our Site is used. You can control cookies through your browser settings. Some cookies are essential to the Site's functioning and cannot be disabled.

10. Children's privacy

Filmbro is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact us

Questions about this Privacy Policy? Reach us at hello@filmbro.com.